Race and Disability Canada E-Workbook Purchase Terms and Conditions
Seller: DEEN Support Services, the registered charity under which Race and Disability Canada operates (“we,” “us,” or “our”)
Operating name: Race and Disability Canada (“RDC”)
Website: https://racedisability.ca
Effective date: November 10, 2026
Contact: info@racedisability.ca
1. Agreement and Acceptance
These Terms govern your purchase and use of a downloadable electronic workbook (the “E-Workbook”) from our website. By selecting the checkout box stating that you agree to these Terms and then submitting your order, you agree to these Terms. If you do not agree, do not submit an order. You may save or print these Terms for your records. Before submitting your order, you will have an express opportunity to review and correct errors, and to accept or decline the purchase.
You must be at least 18 years old and have legal capacity to enter into this agreement, or have a parent or legal guardian complete the purchase and accept these Terms on your behalf. If you purchase on behalf of an organization, you confirm that you have authority to bind it.
2. Product Information and Technical Requirements
The product page and checkout identify the E-Workbook, price, currency, file format, and any material download limits, access periods, digital rights management restrictions, or required software. Review those details before purchasing. Unless expressly stated on the product page, your purchase does not include a printed workbook, facilitator guide, training session, subscription, or future editions or updates.
You are responsible for having a compatible device, internet connection, sufficient storage, and any software identified before purchase. We remain responsible for accurately describing the E-Workbook and its disclosed technical requirements. If a download link expires, contact us with proof of purchase; we will provide a replacement link without charge if the E-Workbook remains available for lawful distribution. Link expiry does not affect your right to use a copy already lawfully downloaded.
3. Orders, Payment, and Taxes
Before you submit your order, we will clearly display our supplier contact details, a fair and accurate description of the E-Workbook, an itemized price including taxes and other charges we collect, the total payable, the currency, payment terms, delivery arrangements and timing, and any material restrictions or cancellation and refund conditions. Any additional charges payable to another supplier that we cannot reasonably calculate will be identified with the basis for their calculation. Prices are in Canadian dollars unless another currency is expressly identified before checkout. We will collect GST/HST and other sales taxes where required.
You authorize us and our payment processor to charge your selected payment method for the displayed total. This is a one-time purchase, not a recurring subscription.
Your order is accepted when we send an order confirmation following successful payment. We will promptly email you a copy of the agreement in a form you can retain and print, and in any event within 15 calendar days after the agreement is entered into. That copy will include these Terms, the purchase date, your name, the order details, and all required pre-purchase disclosures, including price and delivery details; a link to changeable website terms alone will not serve as that copy.
If we cannot fulfill an accepted order, we will notify you and promptly refund all amounts paid for the unavailable E-Workbook. If we discover a pricing or description error before acceptance, we may reject the order or ask you to confirm the corrected details; we will not charge a higher amount without your agreement. Payment processing is subject to the processor's terms presented to you, but those terms do not reduce our obligations under these Terms.
4. Electronic Delivery
After successful payment, we will make the E-Workbook available through a download link on the confirmation page or by email to the address you provide. Unless a different delivery time is disclosed before checkout, delivery will be made promptly and no later than 24 hours after payment. Check your spam folder and contact us if you do not receive access within that time.
If delivery fails or the file is corrupted, incomplete, or materially different from its description, contact us with your order details. We will provide working access or a conforming replacement promptly and without charge. If we cannot do so within a reasonable time, you may cancel the affected purchase and receive a full refund. Keep a backup of your downloaded file; we do not promise indefinite hosting or download access unless expressly stated before purchase. These procedures do not require you to wait before exercising a statutory cancellation right.
5. License and Permitted Use
Upon payment, we grant you a nonexclusive license to download, store, and read the E-Workbook, in the license type selected and identified at checkout. This license has no fixed expiry, subject to termination under Section 10. You purchase a license to use the digital content, not ownership of its copyright.
Personal License. If you purchase a Personal License, the license is nontransferable and is for your personal, noncommercial use on devices you own or control.
Organizational License. If you purchase an Organizational License, the license is granted to the purchasing organization identified at checkout (the “Authorized Organization”) for its internal use. The Authorized Organization may store and read the E-Workbook on devices it owns or controls and use it within the organization, including for the training and professional development of its personnel. An Organizational License does not permit the Authorized Organization to sell, rent, or redistribute the E-Workbook to persons outside the organization, or to incorporate the E-Workbook, in whole or in part, into a product or service it sells or delivers for a fee. If the number of authorized users is identified at checkout, internal distribution is limited to that number.
In either case, you may make reasonable backup copies and print copies for your own use or, under an Organizational License, for use by authorized personnel, if the file permits printing. You may complete, fill in, and reproduce your completed exercises, reflections, and worksheets for your own use or, under an Organizational License, for internal use by authorized personnel. You may also convert, produce, or arrange the production of, copies of the E-Workbook in accessible formats for your own use or, under an Organizational License, for use by authorized personnel.
Except with our prior written permission or as permitted by rights that cannot legally be restricted, you must not:
Share, sell, rent, lend, sublicense, publicly distribute, or upload the E-Workbook or your download credentials to others, except that an Authorized Organization may distribute the E-Workbook internally to its authorized personnel;
Reproduce, adapt, translate, or commercially exploit the E-Workbook beyond the permissions above;
Remove copyright or other proprietary notices; or
Circumvent technical protection measures or use the E-Workbook to infringe another person's rights.
These restrictions do not limit fair dealing, accessibility adaptations, or other uses to the extent those rights cannot legally be restricted by contract. All rights not expressly granted are reserved by the relevant rights holders.
6. Refunds and Cancellation
You may cancel your order for a full refund before we make the E-Workbook available to you. After delivery, purchases are final for change-of-mind purposes, except as provided below or where mandatory consumer rights provide otherwise. This policy does not exclude remedies for nondelivery, duplicate charges, defective files, misleading descriptions, unfair practices, or any other rights that cannot be waived. Downloading or opening the E-Workbook does not itself waive Ontario statutory cancellation or refund rights.
Ontario Internet-Purchase Protections. For personal, family, or household purchases, we provide the following minimum contractual protections regardless of the purchase price, without limiting any greater statutory rights:
If we fail to make the required pre-purchase disclosures or fail to give you an express opportunity to accept or decline the purchase and correct errors immediately before entering into the agreement, you may cancel until seven calendar days after receiving a copy of the agreement.
If we do not provide the required copy of the agreement within 15 calendar days after it is entered into, you may cancel within 30 calendar days after entering into it.
If we do not deliver within 30 calendar days after the specified delivery date, you may cancel before delivery. If no delivery date is specified, you may cancel before delivery once 30 calendar days have passed after entering into the agreement. This does not limit your earlier remedies under Section 4 or any statutory rules concerning attempted or accepted late delivery.
You may cancel by any method that permits you to prove when you gave notice, including email to our contact address above. Your notice need only communicate your intention to cancel; no special form or explanation is required for a statutory cancellation. Such notice is effective when sent, subject to any mandatory statutory notice rules. You need not obtain our approval or complete a support process before exercising a statutory right.
To request assistance or a voluntary refund, email our contact address with your order number and the reason for your request. We will respond within five business days. We will refund all amounts paid under a properly cancelled agreement within 15 calendar days after cancellation, or sooner if required by law. Other approved refunds will be issued within ten business days after approval. Refunds will be made to the original payment method without a refund fee; payment-provider processing does not extend any legal deadline that binds us. Any statutory right to seek reversal of a credit-card charge remains available.
On cancellation and a full refund, the license for the affected E-Workbook ends, and you must stop using and delete your copies, except to the extent retention is legally permitted or required. We will not make a statutory refund conditional on a deletion certificate or impose another condition not permitted by law.
If mandatory consumer law outside Ontario gives you an additional cancellation or withdrawal period for digital content, that right continues unless the legal requirements for ending it have been met. Where those requirements permit the right to end upon immediate supply, we will request your separate express consent to immediate delivery and your acknowledgment that you lose that withdrawal right when delivery begins, and provide confirmation in a durable form. Acceptance of these Terms alone is not that separate consent. If you do not give the required consent, delivery will be deferred until the withdrawal period expires or you otherwise lawfully request delivery. This process does not waive Ontario cancellation rights.
7. Intellectual Property and Content
The E-Workbook and its contents are protected by copyright and other intellectual property rights belonging to us or our licensors. We confirm that we have the rights needed to supply the E-Workbook and grant the license described in these Terms.
The E-Workbook is provided for general information and as described on its product page. Unless expressly stated otherwise, it is not individualized legal, medical, financial, or other professional advice. This statement does not excuse inaccurate product descriptions or override any express promises we make.
8. Privacy and Electronic Communications
Our Privacy Policy, available at https://racedisability.ca/privacy-policy, explains how we collect, use, and disclose personal information when you use our website. It does not reduce your rights under these Terms. We will handle personal information in accordance with Canadian privacy requirements that govern our activities.
For purchases, we collect only the personal information needed to complete and administer your order: your name, email address, order details, and payment confirmation. Payment card details are collected and processed by our payment processor and are not stored by us. We use this information to process your payment, deliver the E-Workbook, provide support for your purchase, keep records required by law, and send communications needed to administer your purchase. We do not sell your personal information. We keep purchase records only as long as needed for these purposes, including any retention required by tax and accounting rules. You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at the email address above, subject to any records we must retain by law.
A purchase does not by itself constitute express consent to marketing. Marketing communications will be sent only with a lawful basis under Canada's anti-spam requirements and will include required sender identification and an unsubscribe mechanism.
You agree to receive transaction-related communications electronically at the email address you provide. You may request a copy of your order confirmation or these Terms by contacting us. You are responsible for providing an accurate email address and keeping your download credentials secure.
9. Warranties and Liability
We will supply the E-Workbook substantially as described at the time of purchase and exercise reasonable care in providing download services. We do not promise that the E-Workbook will meet preferences or purposes that we have not expressly agreed to, or that our website will operate without interruption.
For a personal, family, or household purchase, nothing in these Terms excludes or limits statutory conditions, warranties, quality standards, or remedies, including any rights concerning acceptable or merchantable quality, fitness for purpose, title, or correspondence with description. The exclusions and monetary cap in the following paragraph apply only to purchases made for business purposes, not consumer purchases.
For business purchases only, to the extent the law permits, we exclude implied warranties beyond the express commitments in these Terms and limit our aggregate liability arising from a purchase to the amount you paid for that purchase. To the same extent, neither party will be liable for indirect or consequential losses arising from that business purchase.
These exclusions and limits do not apply to fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, our lack of authority to license the E-Workbook, or any liability that cannot legally be excluded or limited. They do not limit your entitlement to a refund or other mandatory consumer remedies.
10. Suspension and Termination
We may temporarily suspend download access if reasonably necessary to investigate suspected payment fraud, unauthorized distribution, or a security threat. We will notify you of the reason unless doing so is prohibited or would materially undermine the investigation, and restore access promptly if the concern is resolved.
We may terminate your license for a material breach of Section 5 if you do not remedy the breach within ten days after written notice. We may terminate immediately if a breach cannot be remedied or involves intentional unauthorized distribution. Upon lawful termination, you must stop using the E-Workbook and delete your copies. Termination does not eliminate accrued rights or mandatory refund rights. Sections 5 through 7 and 9 through 12 survive to the extent needed to give them effect. We will not revoke a paid license merely because we discontinue the E-Workbook or our website.
11. Governing Law and Disputes
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario. This choice does not deprive a consumer of mandatory protections of the place where the consumer habitually resides.
Please contact us first to seek an informal resolution of any concern; doing so is not a condition to bringing a claim and does not shorten any filing deadline. Subject to any consumer right to bring proceedings in another court, the courts of Ontario will have nonexclusive jurisdiction. These Terms do not require arbitration or waive class proceedings, access to the courts, or any other nonwaivable procedural rights.
12. General Terms and Notices
These Terms, the product description, and the checkout details accepted when you place your order form the entire agreement for that purchase. If they conflict, the checkout details control as to price and delivery, and the product description controls as to product specifications; otherwise these Terms control. This entire-agreement provision does not exclude liability for misleading representations, unfair practices, or other matters protected by mandatory consumer law. No provision reduces a mandatory consumer right. Any ambiguity will be interpreted in favour of the consumer to the extent required by Ontario consumer law.
Changes posted later apply only to future purchases unless you expressly agree otherwise. If a provision is unenforceable, the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. We may transfer this agreement as part of a sale or reorganization of our business only if the transfer does not reduce your rights and the successor assumes our obligations.
Send notices and complaints to our email or mailing address above. We will send notices to the email address provided with your order. Email notices are deemed received on the next business day after sending, unless the sender receives a delivery-failure notice; mailed notices are deemed received upon recorded delivery. These rules do not replace mandatory procedures for legal process or statutory notices, or the cancellation-notice rules in Section 6.